1. Responsible party
The responsible party for LogLane is Sweet Phoenix Creations Pty Ltd, referred to as "Sweet Phoenix", "we", "us" or "our". You can contact us at info@sweetphoenix.co.za.
This Privacy Policy applies to the LogLane marketing website at sweetphoenix.co.za/loglane and the LogLane web app at loglane.sweetphoenix.co.za.
2. Information we may collect
Depending on how you use LogLane, we may collect or process:
- account details such as your name, email address, login details and account settings;
- vehicle details such as vehicle names, registration details, odometer readings and maintenance records;
- trip and logbook data such as trip dates, distances, purposes, destinations, notes and reports;
- support messages or other information you send to us;
- technical data such as device type, browser, pages visited, approximate location from network data, app events and diagnostics;
- cookies, local storage and similar technologies used to operate the website and app.
3. How we use information
We use information to:
- provide, operate and improve LogLane;
- create and manage accounts;
- save vehicle, trip, maintenance and reporting data;
- respond to support requests and service messages;
- protect the app, prevent misuse and troubleshoot problems;
- measure website and app performance through analytics;
- comply with applicable legal obligations.
Where applicable privacy laws require a legal basis, we process information based on contract performance, consent, legitimate interests, legal obligations or another lawful basis available under applicable law.
4. Cookies and analytics
The LogLane marketing website uses Google Analytics with measurement ID G-QSM9XXQ0FX to understand traffic, content performance and app link interactions. Analytics may use cookies or similar technologies.
You can control cookies through your browser settings. Some browser or device controls may limit tracking, but disabling storage or cookies may affect website or app functionality.
5. Sharing and service providers
We do not sell your personal information. We may share information with service providers that help us host, secure, analyze, support or operate LogLane. These providers may process information only for the services they provide to us.
We may also disclose information where required by law, to protect rights and safety, to enforce our terms or in connection with a business transfer such as a merger, sale or restructuring.
6. International use and transfers
LogLane is intended for worldwide use. Information may be processed in countries other than where you live, including by hosting, analytics and infrastructure providers. Where required by applicable law, we will use reasonable measures designed to protect personal information during these transfers.
7. Retention
We keep information for as long as needed to provide LogLane, maintain records, resolve disputes, comply with legal obligations and support legitimate business needs. You may request deletion of certain personal information, subject to legal, technical and operational limits.
8. Security
We use reasonable technical and organizational measures to protect information. No online service can guarantee absolute security, so you should use a strong password, keep account access private and contact us if you suspect unauthorized access.
9. Your privacy rights
Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to or receive a copy of personal information. You may also have the right to withdraw consent where processing is based on consent.
To exercise privacy rights, contact us at info@sweetphoenix.co.za. We may need to verify your identity before acting on a request.
South African users may also contact the Information Regulator if they have concerns about personal information handling: inforegulator.org.za.
10. Children
LogLane is not intended for children to use without appropriate permission from a parent, guardian or authorized account holder. If you believe a child has provided personal information without proper permission, contact us.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the date on this page. Continued use of LogLane after changes means the updated policy applies.
12. Contact
For privacy questions or requests, contact Sweet Phoenix Creations Pty Ltd at info@sweetphoenix.co.za.